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http://ncou.adobeconnect.com/p1l4155brpb/
5.18.15
Commision goes toward fee goal
Escape key twice to clear out line
Reference ID: Use when talking to consumer, tell them their "reference ID is..."
****Status Codes: What stage of collection the account is in--23=a dispute for example
30's a bankruptcy, 90=cease calls, 40=skiptracing, etc. You'll memorise them...
48=post-dated check, if no status is checked, then they're just left as an
active debtor
CC=collection unit
Type in any debtor when trying to find...any debtor(use 2 key)
Find By Menu= you're not on the account
Control R=checks to see if you're on the account cause all info disappears
F1=Go Back
Option 3: Acct No. = Identification, etc.
Option 4 (Special): Cross-references numbers
Option 7: (log off): not used much
Option 8: Shows who pays you/money cashed=check often
Option 9: New Unit=
Option Y: mail reminders/messages for yourself, be professional, hit Y to get
in contact with your consumers/see what's going on

Select P for broken promises
Do NOT let any other collector take advantage of a work gap of yours, they'll
get your commission!
If a state emergency is underway, avoid callin anyone in those states(storms,
wildfires, etc.)
Hit *key=More options, or shift>8
Hit A > Enter > to get to archives (check to see if certain accounts are there)
Q = Query Skiptracing
W = Western Union
Z = Lexis Nexis
***Directory Assitance, another form of skiptracing
C = Configure
F6 = takes you back to the immediate last account you were working
H = Help key
E = Review Activity (everyone I've worked with)
U = Reciept screen
Z(main page)=zip code look up
Shift6>Enter = post-dated checks(put $ sign next to it)
(???)take what you've earned subtract it from your goal, then calculate your daily?
Shift 6 Page:
Left columns beyond are future money
Get to accounts before they hit zero.,.
Negotiatiations comes next
Pull Up Reference # = Option 1
Post Dated Checks = Shift6
Look up by name = 2
Payments for month so far = 8
To look up by ssn = 4
****Must do a transaction for every call, documentation is everything****
Behaviour Scores: BS =
M Key = Maneuver through Master Window, also reaccesses master window(?)
CS (Consumer Credit Consul) = Example of Action Code
MMM = Read Only (on master screen)
F7=new window, to enter in bank statement
E = Extended Window
U = to update information
S = Scroll through transactions
Action, Result and Status Codes:
A/R/S
MIB, MOB, DOB = manual inbound, manual outbound, dialer
DC = Dialer called in
outbound respectively
Shaded = Right Party Contacts
You can ask consumer why someone isn't able to pay a bill to decide whether
or not they genuinely can't pay or flat out refuse to pay
UU=Status Code(shortcut)
Can't erase anything that's in transaction box
Ctrl H > Gets you
Soeial Code : Sent Code
TA = Transferred Account
***F screen will only be used for skiptracing
UEF7 > H = Adds an extended new window/financial statement(combined)
H = Financial Statement
UX = Change to mail return (U for update, X for mail)
RM = Remind Me (YMAIL)